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With the advent of technology and the widespread use of mobile phones, scam calls and texts have become increasingly common. These annoying and invasive attempts to trick you out of your personal information can be frightening and frustrating. They often come in the form of ‘vishing‘ and ‘smishing‘ attacks. But what exactly are these types of scams, and how can you protect yourself against them?
Vishing and smishing are two common methods used by scammers to steal personal information. Vishing, a combination of ‘voice’ and ‘phishing,’ typically involves a scammer calling you and pretending to be from a trusted organization, such as your bank. They may tell you that there has been unusual activity on your account and ask for your personal information to ‘resolve’ the issue.
Smishing, on the other hand, combines ‘SMS’ (text) and ‘phishing.’ In this type of scam, you may receive a text message stating that you have won a prize, or that there is a problem with your account. The message will instruct you to click on a link, which will then try and trick you into providing personal information.
The main strategy of scammers behind vishing and smishing attacks is volume. They send out calls and messages to a large number of phones, hoping that at least a few will fall for the scam. There are several ways these scammers can get bulk phone numbers for their attacks:
Data breaches are a common way for scammers to obtain phone numbers, along with names and email addresses. This information can give them everything they need to launch effective vishing and smishing attacks. While some breaches result in the loss of credit card or government ID numbers, others simply provide basic personal information that can be enough to make their scams seem legitimate.
Another method scammers use to get phone numbers is by purchasing lists from data brokers. These online entities collect and sell detailed information about millions of individuals, including their phone numbers. These lists can be bought for a few dollars with just a few clicks. The data brokers don’t care who they sell to, so even scammers can easily purchase these lists.
→ Dig Deeper: How Data Brokers Sell Your Identity
Scammers often scour social media platforms and online forums to gather personal information, including phone numbers. People sometimes inadvertently share their contact details or other personal information in public posts, comments, or private messages. Scammers exploit these details to build their contact lists.
Scammers may also access publicly available records and directories, such as online phone directories, business listings, or government databases. These sources can provide them with a substantial amount of phone numbers and associated information.
Some scammers use phishing emails or fraudulent online surveys to trick individuals into disclosing their personal information, which can include phone numbers. They may pose as legitimate organizations or institutions, enticing recipients to provide their contact information in the process.
You may have already seen smishing attacks without realizing what they were. Here are a few examples of common smishing scams:
One feature that these messages have in common is that they all include a link. These links often have unusual character strings and web addresses that do not match the supposed sender of the message. This is a clear indication that the message is a scam.
Fortunately, there are steps you can take to protect yourself against these types of scams. Here are a few tips:
Scammers have tools at their disposal that can tamper with caller ID, making it appear as though the call is coming from a trusted organization. Do not rely solely on caller ID to determine the legitimacy of a call or text.
→ Dig Deeper: Be on the Lookout for Scam Tech Support Calls
If you receive a call or text message that seems suspicious, do not provide any personal information. Instead, hang up or ignore the text and contact the organization directly to verify the request.
If you believe you have been the target of a vishing or smishing attack, document the incident and report it to the company it was supposedly from. Many organizations have dedicated fraud reporting tools for this purpose.
As a general rule, avoid clicking on links in text messages, especially if they look suspicious or you do not recognize the sender. If you have concerns, always contact the organization directly.
→ Dig Deeper: The Latest Mobile Scams & How To Stay Safe
There are a number of strategies that you can employ to combat these types of scams. One of the most effective ways is to install comprehensive online protection software like McAfee+ on your phone. This software offers features such as web protection that warns you of suspicious links in texts, search results, and websites you browse. If your personal information appears on the dark web, the software can alert you and provide guidance on how to proceed. It can also help you remove your personal information from data broker sites, reducing your exposure to data breaches and spam calls.
Another strategy is to educate yourself on the telltale signs of a scam call or text. For instance, scammers often use scare tactics or threats to manipulate you into giving up your personal information. If you receive a message that seems to play on your emotions or tries to rush you into action, it’s probably a scam. Legitimate businesses and organizations will not typically resort to such tactics. If in doubt, always contact the organization directly to verify the validity of the message.
Internet service providers and mobile carriers have a crucial role to play in combating vishing and smishing attacks. By implementing advanced security measures, they can help protect their customers from these types of scams. For example, many carriers now offer features such as scam call blocking and identification. These features can help you identify potentially fraudulent calls and texts and avoid falling victim to these scams.
ISPs and mobile carriers can also educate their customers about the risks of vishing and smishing. By providing clear, easy-to-understand information about these scams and how to avoid them, they can empower their customers to protect themselves. As these types of attacks become more sophisticated, the role of ISPs and mobile carriers in combating them will only become more important.
McAfee Pro Tip: Regardless of the nature of these unwelcome calls, there are proactive measures you can take to safeguard yourself and even prevent them from reaching you in the initial instance. Know how to beat and block robocalls.
In conclusion, vishing and smishing are increasingly common types of scams that target individuals through phone calls and text messages. These scams can be frightening and invasive, but by understanding how they work and implementing strategies to protect yourself, you can significantly reduce your risk of being a victim. Comprehensive online protection software, being vigilant to the signs of a scam, and leveraging features offered by your ISP or mobile carrier are all effective ways to combat these scams. Remember, if something doesn’t feel right, it probably isn’t – always contact the organization directly if you’re unsure about a call or text.
The post Those Annoying Scam Calls and Texts: How to Fight Back Against Vishing and Smishing appeared first on McAfee Blog.
Web hosting giant GoDaddy made headlines this month when it disclosed that a multi-year breach allowed intruders to steal company source code, siphon customer and employee login credentials, and foist malware on customer websites. Media coverage understandably focused on GoDaddy’s admission that it suffered three different cyberattacks over as many years at the hands of the same hacking group. But it’s worth revisiting how this group typically got in to targeted companies: By calling employees and tricking them into navigating to a phishing website.
In a filing with the U.S. Securities and Exchange Commission (SEC), GoDaddy said it determined that the same “sophisticated threat actor group” was responsible for three separate intrusions, including:
-March 2020: A spear-phishing attack on a GoDaddy employee compromised the hosting login credentials of approximately 28,000 GoDaddy customers, as well as login credentials for a small number employees;
-November 2021: A compromised GoDaddy password let attackers steal source code and information tied to 1.2 million customers, including website administrator passwords, sFTP credentials, and private SSL keys;
-December 2022: Hackers gained access to and installed malware on GoDaddy’s cPanel hosting servers that “intermittently redirected random customer websites to malicious sites.”
“Based on our investigation, we believe these incidents are part of a multi-year campaign by a sophisticated threat actor group that, among other things, installed malware on our systems and obtained pieces of code related to some services within GoDaddy,” the company stated in its SEC filing.
What else do we know about the cause of these incidents? We don’t know much about the source of the November 2021 incident, other than GoDaddy’s statement that it involved a compromised password, and that it took about two months for the company to detect the intrusion. GoDaddy has not disclosed the source of the breach in December 2022 that led to malware on some customer websites.
But we do know the March 2020 attack was precipitated by a spear-phishing attack against a GoDaddy employee. GoDaddy described the incident at the time in general terms as a social engineering attack, but one of its customers affected by that March 2020 breach actually spoke to one of the hackers involved.
The hackers were able to change the Domain Name System (DNS) records for the transaction brokering site escrow.com so that it pointed to an address in Malaysia that was host to just a few other domains, including the then brand-new phishing domain servicenow-godaddy[.]com.
The general manager of Escrow.com found himself on the phone with one of the GoDaddy hackers, after someone who claimed they worked at GoDaddy called and said they needed him to authorize some changes to the account.
In reality, the caller had just tricked a GoDaddy employee into giving away their credentials, and he could see from the employee’s account that Escrow.com required a specific security procedure to complete a domain transfer.
The general manager of Escrow.com said he suspected the call was a scam, but decided to play along for about an hour — all the while recording the call and coaxing information out of the scammer.
“This guy had access to the notes, and knew the number to call,” to make changes to the account, the CEO of Escrow.com told KrebsOnSecurity. “He was literally reading off the tickets to the notes of the admin panel inside GoDaddy.”
About halfway through this conversation — after being called out by the general manager as an imposter — the hacker admitted that he was not a GoDaddy employee, and that he was in fact part of a group that enjoyed repeated success with social engineering employees at targeted companies over the phone.
Absent from GoDaddy’s SEC statement is another spate of attacks in November 2020, in which unknown intruders redirected email and web traffic for multiple cryptocurrency services that used GoDaddy in some capacity.
It is possible this incident was not mentioned because it was the work of yet another group of intruders. But in response to questions from KrebsOnSecurity at the time, GoDaddy said that incident also stemmed from a “limited” number of GoDaddy employees falling for a sophisticated social engineering scam.
“As threat actors become increasingly sophisticated and aggressive in their attacks, we are constantly educating employees about new tactics that might be used against them and adopting new security measures to prevent future attacks,” GoDaddy said in a written statement back in 2020.
Voice phishing or “vishing” attacks typically target employees who work remotely. The phishers will usually claim that they’re calling from the employer’s IT department, supposedly to help troubleshoot some issue. The goal is to convince the target to enter their credentials at a website set up by the attackers that mimics the organization’s corporate email or VPN portal.
Experts interviewed for an August 2020 story on a steep rise in successful voice phishing attacks said there are generally at least two people involved in each vishing scam: One who is social engineering the target over the phone, and another co-conspirator who takes any credentials entered at the phishing page — including multi-factor authentication codes shared by the victim — and quickly uses them to log in to the company’s website.
The attackers are usually careful to do nothing with the phishing domain until they are ready to initiate a vishing call to a potential victim. And when the attack or call is complete, they disable the website tied to the domain.
This is key because many domain registrars will only respond to external requests to take down a phishing website if the site is live at the time of the abuse complaint. This tactic also can stymie efforts by companies that focus on identifying newly-registered phishing domains before they can be used for fraud.
A U2F device made by Yubikey.
GoDaddy’s latest SEC filing indicates the company had nearly 7,000 employees as of December 2022. In addition, GoDaddy contracts with another 3,000 people who work full-time for the company via business process outsourcing companies based primarily in India, the Philippines and Colombia.
Many companies now require employees to supply a one-time password — such as one sent via SMS or produced by a mobile authenticator app — in addition to their username and password when logging in to company assets online. But both SMS and app-based codes can be undermined by phishing attacks that simply request this information in addition to the user’s password.
One multifactor option — physical security keys — appears to be immune to these advanced scams. The most commonly used security keys are inexpensive USB-based devices. A security key implements a form of multi-factor authentication known as Universal 2nd Factor (U2F), which allows the user to complete the login process simply by inserting the USB device and pressing a button on the device. The key works without the need for any special software drivers.
The allure of U2F devices for multi-factor authentication is that even if an employee who has enrolled a security key for authentication tries to log in at an impostor site, the company’s systems simply refuse to request the security key if the user isn’t on their employer’s legitimate website, and the login attempt fails. Thus, the second factor cannot be phished, either over the phone or Internet.
In July 2018, Google disclosed that it had not had any of its 85,000+ employees successfully phished on their work-related accounts since early 2017, when it began requiring all employees to use physical security keys in place of one-time codes.
Oh, the scammers online are frightful, and the deals they offer seem delightful. No matter what you think you know, let it go, let it go, let it go (to the tune of 1945’s Let it Snow by Vaughn Monroe with the Norton Sisters).
‘Tis the season to find ourselves awash in good tidings and, well, consumerism. While it’s only partly tongue in cheek, we must be honest with ourselves. We spend a lot of money online. Often, we find ourselves leaving things to the last minute and hope that the delivery folks can make the magic happen and send us all the widgets and grapple grommets while we surf the Internet from the safety of our sofas with coffee in hand.
But, not every deal is what it appears to be. Scammers are always lurking in the void of the Internet waiting for a chance to fleece the unexpecting from their hard-earned money. This can manifest itself to the unsuspecting in many ways. There are shipping frauds, gift card giveaways and vishing (phone-based scams).
Scams tend to rely on generating a false sense of urgency. The shipping scam emails often show up in our inboxes as a warning about a missed or delayed package that will be sent back to the point of origin if we don’t answer quickly. Of course, this requires a payment to receive the fictitious package.
These types of shipping scam emails are quite effective this time of year when more often than naught many people have enough orders coming to their house to make a fort with the empty boxes.
The other kinds of attacks are the gift card scams and vishing. The first of which taps into the sense of excitement that a person might receive something for free. “Fill out this form with your credit card information for a chance to win a $200 gift card.” Sadly, this attack works well for older generations for which giveaways were more common and they aren’t as accustomed to spotting digital swindlers.
The last scam that we will tackle here is often labeled as vishing or voice phishing. This is a method whereby the attackers call a victim and attempt to convince their target that they need to do something which will lead to the exposure of financial information while pressuring the victim to think if they don’t act quickly that they will miss an opportunity for personal gain.
Unfortunately, the aforementioned scams really bring in a lot of return for the criminal element. In 2021, over 92,000 victims over the age of 60 reported losses of $1.7 billion. This represents a 74 percent increase in losses over losses reported in 2020.
One additional scam that plays on the heart strings is the romance scams. A lot of single people find themselves lonely during the holidays and can be manipulated into thinking that they’ve found a romantic match. But this can drain the bank accounts as well.
In 2021, the IC3 received reports from 7,658 victims who experienced over $432 million in losses to Confidence Fraud/Romance scams. This type of fraud accounts for the highest losses reported by victims over the age of 60.
All these attacks prey on people’s emotional responses. So, how do we prepare ourselves? We need to make knowledge a capability and arm ourselves with information that will help us avoid being taken advantage of by criminals.
Passwords are a significant exposure. They are the digital equivalent of a house key. A password will work for anyone that has access to it. We need to utilize technologies such as multi-factor authentication (MFA) on websites where it is possible to do so. So even if bad actors have our password, the victim still needs to approve the login.
If we don’t have the option to use MFA it would be an excellent idea to make use of a password manager. This is a way to safely store passwords and not fall into the trap of reusing passwords on multiple sites. Attackers bank on human nature and if we use the same credentials on multiple sites there is a high possibility that the criminals could gain access to other sites if they compromise just one.
I’m usually one to eschew the practice of New Year’s resolutions but I’ll make an exception. Keep a keen sense about yourselves whenever you receive an email or SMS that you were not expecting. If a deal is too good to be true then, well, it most likely is a scam. If you’re in doubt, try to look up the phone number, email address, person or “organization” offering the “deal.” More often than not, you’ll find lots of people reporting that it’s a scam.
Rather than being visited by the three ghosts of holiday scams, make sure you and your loved ones are prepared for a happy holiday and a prosperous New Year.
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One of the oldest tricks in the cybercrime playbook is phishing. It first hit the digital scene in 1995, at a time when millions flocked to America Online (AOL) every day. And if we know one thing about cybercriminals, it’s that they tend to follow the masses. In earlier iterations, phishing attempts were easy to spot due to link misspellings, odd link redirects, and other giveaways. However, today’s phishing tricks have become personalized, advanced, and shrouded in new disguises. So, let’s take a look at some of the different types, real-world examples and how you can recognize a phishing lure.
Every day, users get sent thousands of emails. Some are important, but most are just plain junk. These emails often get filtered to a spam folder, where phishing emails are often trapped. But sometimes they slip through the digital cracks, into a main inbox. These messages typically have urgent requests that require the user to input sensitive information or fill out a form through an external link. These phishing emails can take on many personas, such as banking institutions, popular services, and universities. As such, always remember to stay vigilant and double-check the source before giving away any information.
A sort of sibling to email phishing, link manipulation is when a cybercriminal sends users a link to malicious website under the ruse of an urgent request or deadline. After clicking on the deceptive link, the user is brought to the cybercriminal’s fake website rather than a real or verified link and asked to input or verify personal details. This exact scenario happened last year when several universities and businesses fell for a campaign disguised as a package delivery issue from FedEx. This scheme is a reminder that anyone can fall for a cybercriminals trap, which is why users always have to careful when clicking, as well as ensure the validity of the claim and source of the link. To check the validity, it’s always a good idea to contact the source directly to see if the notice or request is legitimate.
Corporate executives have always been high-level targets for cybercriminals. That’s why C-suite members have a special name for when cybercriminals try to phish them – whaling. What sounds like a silly name is anything but. In this sophisticated, as well as personalized attack, a cybercriminal attempts to manipulate the target to obtain money, trade secrets, or employee information. In recent years, organizations have become smarter and in turn, whaling has slowed down. Before the slowdown, however, many companies were hit with data breaches due to cybercriminals impersonating C-suite members and asking lower-level employees for company information. To avoid this pesky phishing attempt, train C-suite members to be able to identify phishing, as well as encourage unique, strong passwords on all devices and accounts.
Just as email spam and link manipulation are phishing siblings, so too are whaling and spear-phishing. While whaling attacks target the C-suite of a specific organization, spear-phishing rather targets lower-level employees of a specific organization. Just as selective and sophisticated as whaling, spear-phishing targets members of a specific organization to gain access to critical information, like staff credentials, intellectual property, customer data, and more. Spear-phishing attacks tend to be more lucrative than a run-of-the-mill phishing attack, which is why cybercriminals will often spend more time crafting and obtaining personal information from these specific targets. To avoid falling for this phishing scheme, employees must have proper security training so they know how to spot a phishing lure when they see one.
With so many things to click on a website, it’s easy to see why cybercriminals would take advantage of that fact. Content spoofing is based on exactly that notion – a cybercriminal alters a section of content on a page of a reliable website to redirect an unsuspecting user to an illegitimate website where they are then asked to enter personal details. The best way to steer clear of this phishing scheme is to check that the URL matches the primary domain name.
When users search for something online, they expect reliable resources. But sometimes, phishing sites can sneak their way into legitimate results. This tactic is called search engine phishing and involves search engines being manipulated into showing malicious results. Users are attracted to these sites by discount offers for products or services. However, when the user goes to buy said product or service, their personal details are collected by the deceptive site. To stay secure, watch out for potentially sketchy ads in particular and when in doubt always navigate to the official site first.
With new technologies come new avenues for cybercriminals to try and obtain personal data. Vishing, or voice phishing, is one of those new avenues. In a vishing attempt, cybercriminals contact users by phone and ask the user to dial a number to receive identifiable bank account or personal information through the phone by using a fake caller ID. For example, just last year, a security researcher received a call from their financial institution saying that their card had been compromised. Instead of offering a replacement card, the bank suggested simply blocking any future geographic-specific transactions. Sensing something was up, the researcher hung up and dialed his bank – they had no record of the call or the fraudulent card transactions. This scenario, as sophisticated as it sounds, reminds users to always double-check directly with businesses before sharing any personal information.
As you can see, phishing comes in all shapes and sizes. This blog only scratches the surface of all the ways cybercriminals lure unsuspecting users into phishing traps. The best way to stay protected is to invest in comprehensive security and stay updated on new phishing scams.
The post The Seven Main Phishing Lures of Cybercriminals appeared first on McAfee Blog.
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