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The recent mass-theft of authentication tokens from Salesloft, whose AI chatbot is used by a broad swath of corporate America to convert customer interaction into Salesforce leads, has left many companies racing to invalidate the stolen credentials before hackers can exploit them. Now Google warns the breach goes far beyond access to Salesforce data, noting the hackers responsible also stole valid authentication tokens for hundreds of online services that customers can integrate with Salesloft, including Slack, Google Workspace, Amazon S3, Microsoft Azure, and OpenAI.
Salesloft says its products are trusted by 5,000+ customers. Some of the bigger names are visible on the company’s homepage.
Salesloft disclosed on August 20 that, “Today, we detected a security issue in the Drift application,” referring to the technology that powers an AI chatbot used by so many corporate websites. The alert urged customers to re-authenticate the connection between the Drift and Salesforce apps to invalidate their existing authentication tokens, but it said nothing then to indicate those tokens had already been stolen.
On August 26, the Google Threat Intelligence Group (GTIG) warned that unidentified hackers tracked as UNC6395 used the access tokens stolen from Salesloft to siphon large amounts of data from numerous corporate Salesforce instances. Google said the data theft began as early as Aug. 8, 2025 and lasted through at least Aug. 18, 2025, and that the incident did not involve any vulnerability in the Salesforce platform.
Google said the attackers have been sifting through the massive data haul for credential materials such as AWS keys, VPN credentials, and credentials to the cloud storage provider Snowflake.
“If successful, the right credentials could allow them to further compromise victim and client environments, as well as pivot to the victim’s clients or partner environments,” the GTIG report stated.
The GTIG updated its advisory on August 28 to acknowledge the attackers used the stolen tokens to access email from “a very small number of Google Workspace accounts” that were specially configured to integrate with Salesloft. More importantly, it warned organizations to immediately invalidate all tokens stored in or connected to their Salesloft integrations — regardless of the third-party service in question.
“Given GTIG’s observations of data exfiltration associated with the campaign, organizations using Salesloft Drift to integrate with third-party platforms (including but not limited to Salesforce) should consider their data compromised and are urged to take immediate remediation steps,” Google advised.
On August 28, Salesforce blocked Drift from integrating with its platform, and with its productivity platforms Slack and Pardot.
The Salesloft incident comes on the heels of a broad social engineering campaign that used voice phishing to trick targets into connecting a malicious app to their organization’s Salesforce portal. That campaign led to data breaches and extortion attacks affecting a number of companies including Adidas, Allianz Life and Qantas.
On August 5, Google disclosed that one of its corporate Salesforce instances was compromised by the attackers, which the GTIG has dubbed UNC6040 (“UNC” stands for “uncategorized threat group”). Google said the extortionists consistently claimed to be the threat group ShinyHunters, and that the group appeared to be preparing to escalate its extortion attacks by launching a data leak site.
ShinyHunters is an amorphous threat group known for using social engineering to break into cloud platforms and third-party IT providers, and for posting dozens of stolen databases to cybercrime communities like the now-defunct Breachforums.
The ShinyHunters brand dates back to 2020, and the group has been credited with or taken responsibility for dozens of data leaks that exposed hundreds of millions of breached records. The group’s member roster is thought to be somewhat fluid, drawing mainly from active denizens of the Com, a mostly English-language cybercrime community scattered across an ocean of Telegram and Discord servers.
Recorded Future’s Alan Liska told Bleeping Computer that the overlap in the “tools, techniques and procedures” used by ShinyHunters and the Scattered Spider extortion group likely indicate some crossover between the two groups.
To muddy the waters even further, on August 28 a Telegram channel that now has nearly 40,000 subscribers was launched under the intentionally confusing banner “Scattered LAPSUS$ Hunters 4.0,” wherein participants have repeatedly claimed responsibility for the Salesloft hack without actually sharing any details to prove their claims.
The Telegram group has been trying to attract media attention by threatening security researchers at Google and other firms. It also is using the channel’s sudden popularity to promote a new cybercrime forum called “Breachstars,” which they claim will soon host data stolen from victim companies who refuse to negotiate a ransom payment.
The “Scattered Lapsus$ Hunters 4.0” channel on Telegram now has roughly 40,000 subscribers.
But Austin Larsen, a principal threat analyst at Google’s threat intelligence group, said there is no compelling evidence to attribute the Salesloft activity to ShinyHunters or to other known groups at this time.
“Their understanding of the incident seems to come from public reporting alone,” Larsen told KrebsOnSecurity, referring to the most active participants in the Scattered LAPSUS$ Hunters 4.0 Telegram channel.
Joshua Wright, a senior technical director at Counter Hack, is credited with coining the term “authorization sprawl” to describe one key reason that social engineering attacks from groups like Scattered Spider and ShinyHunters so often succeed: They abuse legitimate user access tokens to move seamlessly between on-premises and cloud systems.
Wright said this type of attack chain often goes undetected because the attacker sticks to the resources and access already allocated to the user.
“Instead of the conventional chain of initial access, privilege escalation and endpoint bypass, these threat actors are using centralized identity platforms that offer single sign-on (SSO) and integrated authentication and authorization schemes,” Wright wrote in a June 2025 column. “Rather than creating custom malware, attackers use the resources already available to them as authorized users.”
It remains unclear exactly how the attackers gained access to all Salesloft Drift authentication tokens. Salesloft announced on August 27 that it hired Mandiant, Google Cloud’s incident response division, to investigate the root cause(s).
“We are working with Salesloft Drift to investigate the root cause of what occurred and then it’ll be up to them to publish that,” Mandiant Consulting CTO Charles Carmakal told Cyberscoop. “There will be a lot more tomorrow, and the next day, and the next day.”
Did you just get word that your personal information may have been caught up in a data breach? If so, you can take steps to protect yourself from harm should your info get into the hands of a scammer or thief.
How does that information get collected in the first place? We share personal information with companies for multiple reasons simply by going about our day—to pay for takeout at our favorite restaurant, to check into a hotel, or to collect rewards at the local coffee shop. Of course, we use our credit and debit cards too, sometimes as part of an online account that tracks our purchase history.
In other words, we leave trails of data practically wherever we go these days, and that data is of high value to hackers. Thus, all those breaches we read about.
Whether it’s a major breach that exposes millions of records or one of many other smaller-scale breaches like the thousands that have struck healthcare providers, each one serves as a reminder that data breaches happen regularly and that we could find ourselves affected. Depending on the breach and the kind of information you’ve shared with the business or organization in question, information stolen in a breach could include:
What do crooks do with that data? Several things. Apart from using it themselves, they may sell that data to other criminals. Either way, this can lead to illicit use of credit and debit cards, draining of bank accounts, claiming tax refunds or medical expenses in the names of the victims, or, in extreme cases, assuming the identity of others altogether.
In all, data is a kind of currency in of itself because it has the potential to unlock several aspects of victim’s life, each with its own monetary value. It’s no wonder that big breaches like these have made the news over the years, with some of the notables including:
As mentioned, these are big breaches with big companies that we likely more than recognize. Yet smaller and mid-sized businesses are targets as well, with some 43% of data breaches involving companies of that size. Likewise, restaurants and retailers have seen their Point-of-Sale (POS) terminals compromised, right on down to neighborhood restaurants.
When a company experiences a data breach, customers need to realize that this could impact their online safety. If your favorite coffee shop’s customer database gets leaked, there’s a chance that your personal or financial information was exposed. However, this doesn’t mean that your online safety is doomed. If you think you were affected by a breach, you can take several steps to protect yourself from the potential side effects.
One of the most effective ways to determine whether someone is fraudulently using one or more of your accounts is to check your statements. If you see any charges that you did not make, report them to your bank or credit card company immediately. They have processes in place to handle fraud. While you’re with them, see if they offer alerts for strange purchases, transactions, or withdrawals.
Our credit monitoring service can help you keep an eye on this. It monitors changes to your credit score, report, and accounts with timely notifications and guidance so you can take action to tackle identity theft.
Breached and stolen information often ends up in dark web marketplaces where hackers, scammers, and thieves purchase it to commit yet more crime. Once it was difficult to know if your information was caught up in such marketplaces, yet now an identity monitoring service can do the detective work for you.
Our service monitors the dark web for your personal info, including email, government IDs, credit card and bank account info, and more. This can help keep your personal info safe with early alerts that show you if your data is found on the dark web, an average of 10 months ahead of similar services. From there, you’ll get guidance that you can act on, which can help protect your info and accounts from theft.
If you suspect that your data might have been compromised, place a fraud alert on your credit. This not only ensures that any new or recent requests undergo scrutiny, but also allows you to have extra copies of your credit report so you can check for suspicious activity. You can place one fraud alert with any of the three major credit reporting agencies (Equifax, Experian, TransUnion) and they will notify the other two. A fraud alert typically lasts for a year, although there are options for extending it as well.
Freezing your credit will make it highly difficult for criminals to take out loans or open new accounts in your name, as a freeze halts all requests to pull your credit—even legitimate ones. In this way, it’s a far stronger measure than placing a fraud alert. Note that if you plan to take out a loan, open a new credit card, or other activity that will prompt a credit report, you’ll need to take extra steps to see that through while the freeze is in place. (The organization you’re working with can assist with the specifics.) Unlike the fraud alert, you’ll need to contact each major credit reporting agency to put one in place. Also, a freeze lasts as long as you have it in place. You’ll have to remove it yourself, again with each agency.
You can centrally manage this process with our security freeze service, which stops companies from looking at your credit profile, and thus halts the application process for loans, credit cards, utilities, new bank accounts, and more. A security freeze won’t affect your credit score.
Ensure that your passwords are strong and unique. Many people utilize the same password or variations of it across all their accounts. Therefore, be sure to diversify your passcodes to ensure hackers cannot obtain access to all your accounts at once, should one password be compromised. You can also employ a password manager to keep track of your credentials, such as the one you’ll find in comprehensive online protection software.
If the unfortunate happens to you, an identity theft coverage & restoration service can help you get back on your feet. Ours offers $1 million in coverage for lawyer fees, travel expenses, and stolen funds reimbursement. It further provides support from a licensed recovery expert who can take the needed steps to repair your identity and credit. In all, it helps you recover the costs of identity theft along with the time and money it takes to recover from it.
You can take this step any time, even if you haven’t been caught up in a data breach. The fact is that data broker companies collect and sell thousands of pieces of information on millions and millions of people worldwide, part of a global economy estimated at $200 billion U.S. dollars a year. And they’ll sell it to anyone—from advertisers for their campaigns, to scammers who will use it for spammy emails, texts, and calls, and to thieves who use that information for identity theft.
Yet you can clean it up. Our personal data cleanup service can scan some of the riskiest data broker sites and show you which ones are selling your personal info. It also provides guidance on how you can remove your data from those sites and, with select products, even manage the removal for you.
Comprehensive online protection software will offer you the tools and services listed above, along with further features that can protect you online. That includes a VPN to keep your time online more private from online data collection while protecting it from thieves who’re out to steal credit card and account information. It also includes web browsing protection that can warn you of sketchy websites and malicious downloads that look to steal your information. In all, it’s thorough protection for your devices, privacy, and identity. And in a time of data breaches, that kind of protection has become essential.
The post How to Protect Yourself From Identity Theft After a Data Breach appeared first on McAfee Blog.
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