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Authorities in Pakistan have arrested 21 individuals accused of operating “Heartsender,” a once popular spam and malware dissemination service that operated for more than a decade. The main clientele for HeartSender were organized crime groups that tried to trick victim companies into making payments to a third party, and its alleged proprietors were publicly identified by KrebsOnSecurity in 2021 after they inadvertently infected their computers with malware.
Some of the core developers and sellers of Heartsender posing at a work outing in 2021. WeCodeSolutions boss Rameez Shahzad (in sunglasses) is in the center of this group photo, which was posted by employee Burhan Ul Haq, pictured just to the right of Shahzad.
A report from the Pakistani media outlet Dawn states that authorities there arrested 21 people alleged to have operated Heartsender, a spam delivery service whose homepage openly advertised phishing kits targeting users of various Internet companies, including Microsoft 365, Yahoo, AOL, Intuit, iCloud and ID.me. Pakistan’s National Cyber Crime Investigation Agency (NCCIA) reportedly conducted raids in Lahore’s Bahria Town and Multan on May 15 and 16.
The NCCIA told reporters the group’s tools were connected to more than $50m in losses in the United States alone, with European authorities investigating 63 additional cases.
“This wasn’t just a scam operation – it was essentially a cybercrime university that empowered fraudsters globally,” NCCIA Director Abdul Ghaffar said at a press briefing.
In January 2025, the FBI and the Dutch Police seized the technical infrastructure for the cybercrime service, which was marketed under the brands Heartsender, Fudpage and Fudtools (and many other “fud” variations). The “fud” bit stands for “Fully Un-Detectable,” and it refers to cybercrime resources that will evade detection by security tools like antivirus software or anti-spam appliances.
The FBI says transnational organized crime groups that purchased these services primarily used them to run business email compromise (BEC) schemes, wherein the cybercrime actors tricked victim companies into making payments to a third party.
Dawn reported that those arrested included Rameez Shahzad, the alleged ringleader of the Heartsender cybercrime business, which most recently operated under the Pakistani front company WeCodeSolutions. Mr. Shahzad was named and pictured in a 2021 KrebsOnSecurity story about a series of remarkable operational security mistakes that exposed their identities and Facebook pages showing employees posing for group photos and socializing at work-related outings.
Prior to folding their operations behind WeCodeSolutions, Shahzad and others arrested this month operated as a web hosting group calling itself The Manipulaters. KrebsOnSecurity first wrote about The Manipulaters in May 2015, mainly because their ads at the time were blanketing a number of popular cybercrime forums, and because they were fairly open and brazen about what they were doing — even who they were in real life.
Sometime in 2019, The Manipulaters failed to renew their core domain name — manipulaters[.]com — the same one tied to so many of the company’s business operations. That domain was quickly scooped up by Scylla Intel, a cyber intelligence firm that specializes in connecting cybercriminals to their real-life identities. Soon after, Scylla started receiving large amounts of email correspondence intended for the group’s owners.
In 2024, DomainTools.com found the web-hosted version of Heartsender leaked an extraordinary amount of user information to unauthenticated users, including customer credentials and email records from Heartsender employees. DomainTools says the malware infections on Manipulaters PCs exposed “vast swaths of account-related data along with an outline of the group’s membership, operations, and position in the broader underground economy.”
Shahzad allegedly used the alias “Saim Raza,” an identity which has contacted KrebsOnSecurity multiple times over the past decade with demands to remove stories published about the group. The Saim Raza identity most recently contacted this author in November 2024, asserting they had quit the cybercrime industry and turned over a new leaf after a brush with the Pakistani police.
The arrested suspects include Rameez Shahzad, Muhammad Aslam (Rameez’s father), Atif Hussain, Muhammad Umar Irshad, Yasir Ali, Syed Saim Ali Shah, Muhammad Nowsherwan, Burhanul Haq, Adnan Munawar, Abdul Moiz, Hussnain Haider, Bilal Ahmad, Dilbar Hussain, Muhammad Adeel Akram, Awais Rasool, Usama Farooq, Usama Mehmood and Hamad Nawaz.
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Last week, KrebsOnSecurity broke the news that one of the largest cybercrime services for laundering stolen merchandise was hacked recently, exposing its internal operations, finances and organizational structure. In today’s Part II, we’ll examine clues about the real-life identity of “Fearlless,” the nickname chosen by the proprietor of the SWAT USA Drops service.
Based in Russia, SWAT USA recruits people in the United States to reship packages containing pricey electronics that are purchased with stolen credit cards. As detailed in this Nov. 2 story, SWAT currently employs more than 1,200 U.S. residents, all of whom will be cut loose without a promised payday at the end of their first month reshipping stolen goods.
The current co-owner of SWAT, a cybercriminal who uses the nickname “Fearlless,” operates primarily on the cybercrime forum Verified. This Russian-language forum has tens of thousands of members, and it has suffered several hacks that exposed more than a decade’s worth of user data and direct messages.
January 2021 posts on Verified show that Fearlless and his partner Universalo purchased the SWAT reshipping business from a Verified member named SWAT, who’d been operating the service for years. SWAT agreed to transfer the business in exchange for 30 percent of the net profit over the ensuing six months.
Cyber intelligence firm Intel 471 says Fearlless first registered on Verified in February 2013. The email address Fearlless used on Verified leads nowhere, but a review of Fearlless’ direct messages on Verified indicates this user originally registered on Verified a year earlier as a reshipping vendor, under the alias “Apathyp.”
There are two clues supporting the conclusion that Apathyp and Fearlless are the same person. First, the Verified administrators warned Apathyp he had violated the forum’s rules barring the use of multiple accounts by the same person, and that Verified’s automated systems had detected that Apathyp and Fearlless were logging in from the same device. Second, in his earliest private messages on Verified, Fearlless told others to contact him on an instant messenger address that Apathyp had claimed as his.
Intel 471 says Apathyp registered on Verified using the email address triploo@mail.ru. A search on that email address at the breach intelligence service Constella Intelligence found that a password commonly associated with it was “niceone.” But the triploo@mail.ru account isn’t connected to much else that’s interesting except a now-deleted account at Vkontakte, the Russian answer to Facebook.
However, in Sept. 2020, Apathyp sent a private message on Verified to the owner of a stolen credit card shop, saying his credentials no longer worked. Apathyp told the proprietor that his chosen password on the service was “12Apathy.”
A search on that password at Constella reveals it was used by just four different email addresses, two of which are particularly interesting: gezze@yandex.ru and gezze@mail.ru. Constella discovered that both of these addresses were previously associated with the same password as triploo@mail.ru — “niceone,” or some variation thereof.
Constella found that years ago gezze@mail.ru was used to create a Vkontakte account under the name Ivan Sherban (former password: “12niceone“) from Magnitogorsk, an industrial city in the southern region of Russia. That same email address is now tied to a Vkontakte account for an Ivan Sherban who lists his home as Saint Petersburg, Russia. Sherban’s profile photo shows a heavily tattooed, muscular and recently married individual with his beautiful new bride getting ready to drive off in a convertible sports car.
A pivotal clue for validating the research into Apathyp/Fearlless came from the identity intelligence firm myNetWatchman, which found that gezze@mail.ru at one time used the passwords “геззи1991” (gezze1991) and “gezze18081991.”
Care to place a wager on when Vkontakte says is Mr. Sherban’s birthday? Ten points if you answered August 18 (18081991).
Mr. Sherban did not respond to multiple requests for comment.
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